Synthetic · Simulation/As of
How Is the Work Behind an Exception Assigned?
A service introduces a common rule and promises individual exceptions. People seeking an exception must gather explanations from separate teams.
- Who Asks
- The person requesting an exception
- Who Is Affected
- People outside the common rule
- Who Can Revise
- The rule owner
The common process becomes easier for the service team to apply.
The exception seeker must coordinate teams that the service already knows.
Traces in This ScenarioInvented, not observed
The rule includes an exception request form.
No role is assigned to help assemble the required material.
The Assumption
An available form is assumed to make exceptions accessible.
The Design Must Stay Revisable
Review the route if requests stop because the supporting material cannot be assembled.
Redesign the Roles