Synthetic · Simulation/As of
Where Did a Decision That Reduced Risk Move It?
A workshop replaces a shared repair desk with individual repair requests. The desk no longer holds unfinished work.
- Who Asks
- The workshop coordinator
- Who Is Affected
- Tool users
- Who Can Revise
- The repair-service owner
The desk no longer loses track of a shared queue.
Each user must track the repair and absorb the interruption.
Traces in This ScenarioInvented, not observed
The desk's report contains no waiting repairs.
People using the tools now contact repairers themselves.
The Assumption
The desk's workload is assumed to represent the burden of repair for everyone.
The Design Must Stay Revisable
Review the arrangement if unfinished repairs become invisible to the coordinator.
Redesign the Roles