A Shorter Route
Direct contact may remove an unnecessary handover.
Where Risk SitsRisk Reduced Risk Shifted
Synthetic · Simulation/As of
Where Did a Decision That Reduced Risk Move It?
A workshop replaces a shared repair desk with individual repair requests. The desk no longer holds unfinished work.
- Who Asks
- The workshop coordinator
- Who Is Affected
- Tool users
- Who Can Revise
- The repair-service owner
Traces in This ScenarioInvented, not observed
The desk's report contains no waiting repairs.
People using the tools now contact repairers themselves.
The Assumption
The desk's workload is assumed to represent the burden of repair for everyone.
Where the Readings Split
Keep the difference visibleAn Invisible Queue
The queue may have moved into each user's working day.
Follow the Risk
The desk no longer loses track of a shared queue.
Each user must track the repair and absorb the interruption.