A Completed Internal Action
The team may have completed the work within its own authority.
Conditions for RevisionRisk Reduced Risk Shifted
Synthetic · Simulation/As of
Has the Affected Person Confirmed That the Repair Reached Them?
A team closes a reported problem after changing its internal instructions. The person who reported the problem has not tried the revised route.
- Who Asks
- The person who reported the problem
- Who Is Affected
- People using the revised route
- Who Can Revise
- The team closing the issue
Traces in This ScenarioInvented, not observed
The issue is marked as corrected.
The record confirms the instruction changed, not that the affected person could use it.
The Assumption
Changing an instruction is assumed to change the affected person's experience.
Where the Readings Split
Keep the difference visibleAn Unconfirmed Correction
The change may not yet resolve the barrier the person reported.
Follow the Risk
An obsolete instruction is no longer the team's standard reference.
The reporter must reopen a closed issue if the barrier remains.