A Local Change
The new remit may only require a small adjustment to routing.
A shared service relies on a neighboring team to receive overflow requests. That team later changes its remit.
The original plan names the neighboring team as a fallback.
The updated role description excludes those requests.
A role named in an approved plan is assumed to remain available.
The new remit may only require a small adjustment to routing.
The service's promise may no longer be supported by an available fallback.
The neighboring team has clearer boundaries for its work.
Transferred requests may have no receiving owner.