Clear Responsibility
A named role gives users a place to turn when the process stops.
Where Risk SitsRisk Reduced Risk Shifted
Synthetic · Simulation/As of
Who Carries the Fallback When the Main Plan Stops?
A shared room adopts an automatic booking process. The plan says a caretaker can arrange bookings when it is unavailable.
- Who Asks
- People waiting for a booking
- Who Is Affected
- The caretaker and room users
- Who Can Revise
- The booking-process owner
Traces in This ScenarioInvented, not observed
The fallback names the caretaker's role.
The caretaker has not been given a way to see pending requests.
The Assumption
Naming a fallback owner is assumed to make the fallback workable.
Where the Readings Split
Keep the difference visibleResponsibility Without Means
The plan can shift failure onto a person unable to see or change the queue.
Follow the Risk
Users have an identified contact during a disruption.
The caretaker carries expectations without the information needed to meet them.